Technical Account Manager
Datafin
- Johannesburg, Gauteng
- Permanent
- Full-time
- Analyse business requirements and translate them into technical specifications.
- Conduct thorough research and analysis to identify optimal technical solutions.
- Collaborate with stakeholders to gather requirements and ensure alignment with project objectives.
- Possess a deep understanding of their APIs and technical products/services.
- Provide technical guidance and support to customers, including API integration, troubleshooting, and best practices.
- Collaborate with their technical teams to ensure customers' technical requirements are met.
- Assist with onboarding and managing customers
- Develop detailed system design documentation, including diagrams, workflows, and technical specifications.
- Evaluate existing systems and processes to identify areas for improvement and optimization.
- Implementation and Development:
- Work closely with development teams to implement and deploy technical solutions.
- Provide guidance and support to developers during the implementation phase.
- Assist in thorough solution testing, including unit testing, integration testing, and regression testing.
- Identify and troubleshoot issues and work with development teams to resolve them in a timely manner.
- Create comprehensive technical documentation, including system architecture diagrams, user manuals, and training materials.
- Conduct training sessions and workshops for end-users to ensure successful adoption of new technologies and solutions.
- Provide ongoing support and assistance to users, answering questions and addressing concerns.
- Matric
- Degree or Diploma in Computer Science.
- Candidates require the following knowledge and experience.
- 3 - 5 Years, at a minimum, of working in application development, deployment and support.
- 3 5 Years, at a minimum, of detailing business requirements, documenting technical processes and quality assurance.
- Strong understanding of APIs, web services, and software integrations.
- Experience with programming languages (e.g., C#, Python, JavaScript) is a plus.
- Familiarity with Jira and Software Development Life Cycle tools.
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