Dispatch Manager

• Collect works orders at Sales Office - distribute to the correct department to execute order.
• Make sure works orders are complete and ready for delivery on correct waiting period - Stock Orders - same day /next day - processed orders 4 working days - buy out and toughening no longer than 7 working days.
• Maintain O.T.I.F always - On Time in Full deliveries.
• Load and Check vehicles - no overloading, only invoiced glass and items must be on trucks.
• Supervise the route and status of field units to prioritize their daily schedule.
• Maintain and update call logs, call records and other important documentation.
• Respond to any issues and follow up by coordinating with the appropriate departments, field units and customers.
• Respond to queries related to products and deliveries.
• Use radios, phone, and computer to direct crews /field units to lay out best routes.
• Prioritize and organize calls according to urgency.
• Keep Fleet Roadworthy.

• Ensuring the health, safety, cleanliness and security of the work environment
• Fuel consumption - Control and check slips with Total Reports.
• Quality Control on products dispatched and received.

• “hands-on” work
• Ensuring that quality and delivery objectives are met
• Check quality of products before dispatching and correct quantities thereof
• Maximise loading capacity of deliveries in order to reduce costs
• Maintain efficient and professional wrapping and packaging of product to avoid damages and compliment
• Quality
• General Health and Safety and House Keeping in Dispatch

• Grade 12
• Must come from logistics, fleet or despatch background
• Strong communication skills
• Being hands-on
• Working knowledge of health and safety regulations

• Customer/Service orientation
• Attention to detail
• Working as part of a team and independently
• Reliability / Responsible
• Initiative
• Professional presentation of self
• Integrity/honesty

• Operational understanding of statutory and regulatory requirements
• Very good operational knowledge of Health and Safety regulations

• Analytical and problem solving skills
• Meticulous attention to detail
• Good interpersonal skills
• Deadline driven
• Good stress and time-management skills

• Honest and Trustworthy
• Respectful
• Sound work ethics
• Team player with ability to deal with changing priorities

• Confidence in dealing and building relationships on all levels.
• Excellent written and oral communication skills.
• High level of accuracy and attention to detail.
• Well organised with strength in prioritising.
• Flexible attitude to achieve results.
• Calm under pressure.

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