Integration Specialist - Contract

• Operates and maintains the overall IT infrastructure of the business unit to ensure stability, integrity, and operation efficiency
• Monitors, maintains, supports and optimises all aspects of the network and systems

• Knowledge of governance of a Services Desk Level 2 function to ensure the overall IT and Operations standard compliance
• Ability to develop and maintain the operation framework, including process, procedures, and compliance
• Strong customer service focus
• Strong communication skills and ability to prepare structured, and relevant communications to operations leaders
• Ability to work in a fast paced and deadline driven environment
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Ability to quickly become proficient in delivery processes and related systems
• Demonstrated strong ability to analyse, design and improve operations processes
• Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors
• Resolves and assesses a wide range of issues in creative ways and suggests variations in approach

• Bachelor’s degree or equivalent in a relevant field desirable
• ITIL intermediate (operational support and analysis)

• Seasoned level of experience in a similar role
• Seasoned level of experience managing support in an organisation supporting enterprise IT customers
• Seasoned level of client services / support management experience
• Seasoned level of experience, judgement and drive to plan, make decisions and accomplish individual and team goals
• Seasoned level of experience working in a team-oriented, collaborative environment
• Seasoned level of experience of in-house / outsourced IT service delivery / management
• Seasoned level of experience with in-house or outsourced service delivery and/or management
• Seasoned level of experience of managing customer relationships and conducting service review meetings
• Seasoned level of experience managing and developing service level agreements

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