Sales Consultant
Sanlam
- Cape Town, Western Cape
- Permanent
- Full-time
- FAIS qualification is a requirement if the Date Of First Appointment has expired or close to the expiry for the completion of the FAIS Qualification
- RE is not a requirement
- Matric / Grade 12 or international equivalent industry relevant training courses
- Min 2 year's experience in a contact centre environment
- Min 2 years experience in a similar sales role
- Exceed in all business targets such as sales and compliance targets
- Keep up to date with product changes and enhancement
- Capture Customer information correctly, timeously and accurately
- Ensure that the Sanlam Brand is actively promoted to establish a presence in the market
- Gather competitor information and act upon such information
- Ensure that customer applications/documentation for products are fully completed, processed and monitor progress
- Connect with our customers by living up to our brand promise
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct business in an ethical manner at all times
- Take ownership of solving our customers problems or queries as efficiently and quickly as possible
- Adhere to the TCF (Treating Customers fairly) principles
- Maximize cross-sell opportunities identified aligned to customer needs based customer needs analysis
- Ensure activities support cost containment and reduction
- Always comply with procedures and processes contained in the relevant business guidelines
- Takes accountability for own performance, personal and career development
- Contribute to the overall effectiveness and success of the team
- Maintain an ability to adapt to ever changing business and customer needs
- Excellent communication skills, both written and verbal.
- Good knowledge about the product
- Excellent sales ability
- Target driven
- Good risk awareness and understanding of legislative requirements
- The ability to navigate systems
- Team work
- Strong knowledge in the contact centre environment
- Knowledge of the financial service and personal loans industry
- Influencing skills
- Literacy and numeracy skills
- Interpersonal skills