Software Trainer

• Be a training rockstar! Conduct informative training sessions and webinars on all aspects of Diligent One, from configuration and administration to reporting and troubleshooting
• Craft high-quality training materials - user guides, manuals, and online resources - to support client learning and ongoing software use
• Personalise the training experience. Tailor content and delivery methods to cater to diverse audiences, including administrators, compliance officers, risk managers and IT professionals
• Equip users with practical skills. Facilitate hands-on exercises to ensure they can confidently navigate the software and leverage its features for optimal GRC management
• Stay ahead of the curve. Keep up-to-date with the latest Diligent One updates, features and enhancements, incorporating this knowledge into training materials and sessions
• Gather valuable feedback. Collect user insights about their training experience and software needs and share them with relevant teams
• Collaborate seamlessly. Work closely with implementation teams and project managers to ensure a smooth transition from implementation to training and provide ongoing support throughout the software lifecycle

• A graduate with a degree in Information Technology, Business Administration or a related field
• A seasoned training professional with experience in instructional design, preferably within the GRC software domain
• A tech-savvy individual proficient in GRC software solutions like TeamMate, BarnOwl, CaseWare Idea and familiar with other relevant tools

• A strong work ethic and meticulous attention to detail, ensuring accuracy in all aspects of your work
• Excellent communication and relationship management skills, allowing you to connect with a wide range of stakeholders
• A passion for technology and a solution-oriented approach focused on client success
• A customer-centric mindset and a desire to exceed expectations by delivering exceptional training and value
• The ability to effectively transfer knowledge and conduct personalised one-on-one sessions
• Adaptability and flexibility to navigate changing client needs, evolving software features and a dynamic organisational environment
• Strong professional communication skills and the ability to manage client relationships effectively

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