Freight Forwarding Estimator - South AfricaFull job descriptionMinimum Requirements:Matriculation.2 years of estimates experience.2-5 years of experience in freight forwarding for air, road, and sea cargo.Responsibilities:Gather essential information to commit to provided rates and maintain meticulous documentation in our Quotation System for seamless continuity during colleagues' absence.Respond to customer quotation requests within specified timeframes, encompassing:Offering guidance on transportation logistics (operations, contingencies, insurances, customs, routing).Reviewing routing provided by MO when necessary.Verifying customer eligibility for special rates and adhering to agreed charges.Skillfully negotiating rates.Executing quotation creation.Ensuring quotation profitability.Setting validity and incorporating terms and conditions.Implement quotation reminders to enhance rates and business acquisition.After quote acceptance, provide a clear handover to the Operations Department, including buying rates, selling rates (quotation), and correspondence with third parties or networks (if required).Offer customer feedback to the middle office for continuous improvement.Maintain rate validity with customers.Facilitate the transition of "walk-in customers" to the Customer Services Support Team for growth and development.Directly interact with customers through telephone or electronic means.Obtain and evaluate all relevant information to address inquiries effectively.Negotiate rates and compile estimates based on project or shipment requirements.Assess the feasibility of business, negotiate rates, plan the scope of work, and present tenders to clients.Plan, negotiate rates, and provide quotes for projects.Ensure the accuracy and profitability of all submitted quotations.Base quotation negotiations on both service quality and cost.Communicate and coordinate with internal departments.Facilitate seamless handovers of shipments to internal departments.Maintain regular communication with the network.Negotiate rates with nominated and approved third parties upon client and network requests.Manage general administrative tasks.Assist the Commercial Department in keeping the quotation module updated.Ensure smooth handovers to operations for new and existing business.Cultivate positive customer relationships to deliver an efficient and satisfying experience.
