Dutch Technical Support Representative
Kyndryl
- Sandton, Johannesburg
- Permanent
- Full-time
You can become an expert with the Microsoft 365 and customer applications, whilst getting trained on a variety of different platforms. And you can earn certifications including ServiceNow Fundamentals, Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.Who You AreYou’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Required Skills and Experience
- Excellent Dutch language skills (verbal, written & reading)
- Strong command of English language (verbal, written & reading)
- Knowledge of Windows, Mac, or Linux operating systems
- Previous Helpdesk Support / Customer Care experience
- Troubleshooting and problem-solving skills
- Customer support knowledge
- Active listener with flexibility to modify approach and adapt to customer needs
- Ability to handle difficult conversations effectively, strong interpersonal skills and teamwork orientated.
- Stong typing speed skills
- Continuous improvement mindset and striving to enhance support.
- ITIL Certification advantageous
- Previous Agile way of working practical experience
- ServiceNow experience / knowledge
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.