TQR MANAGER SOUTHERN AFRICA - SOUTH AFRICAFull job descriptionINTRODUCTIONBureau Veritas Testing and Inspections South Africa is recruiting a TQR Manager Southern Africa, reporting to District QHSSE Manager, Southern Africa. The position is based in South Africa.In this position the person is responsible for the implementation of effective Management Systems and development and maintenance of the portfolio of licenses to operate (accreditations, certifications, notifications, etc.) which includes; managing the internal and external audits linked primarily, but not limited to ISO 17020, ISO 17021, ISO 17025, ISO 17065 and ionizing radiation); following up quality incidents, complaints and claims; support personnel qualification and ensure that processes and requirements are followed; support the assurance of equipment calibration and following up customer satisfaction surveys. The scope of this position is integrated with the QHSSE objectives and activities of the district. The position focusses on heavy industrial experience (Industrial/Mechanical/Chemical Engineering) for example the fields of pressure equipment inspection, radiographic testing (NDT, and lifting equipment inspections and heavy industrial asset management activities. MINIMUM REQUIREMENTS Minimum of 3 years job related experience (Technical Quality Risk, Industry and LTOs).Minimum requirement of Industrial/Mechanical/Chemical Engineering or equivalent qualification(s)Minimum of 2 years’ experience of 17020 quality management of Industrial type of activities (e.g. Pressure equipment)ISO 17020, ISO 17025 able to conduct internal audits, to maintain certifications.Host and engage with external auditors appropriately.Total Quality Management (TQM) NQF6 certificate or similar.Lean Six Sigma knowledge will be advantageous.Advanced knowledge of ISO 9001, and exposure to ISO 17020, 17025 and ISO 17065 is an advantage,Experience in engineering or manufacturing industries with exposure to Operations in an international environment is an advantage,Environmental and legal requirements with OSHAble to carry out and coordinate Quality Incident and Root Cause Analysis,Able to carry out several tasks concurrently and deliver timely,Teamwork & Communication: fluent in English oral and written, open to support others, Open mind and willing to learning new skills,Proficiency in using computer (usual MS suite: Word, Excel, PPT, Outlook…), experience in writing procedures or reports is an advantage.Valid driver’s licence. JOB SPECIFICATION Accountabilities District animationCoordination of the engagement committee.Coordination of the impartiality committee.Ensure the ionizing radiation self-assessment is completed yearly.Validation of personnel qualification work instructions, equipment and technical software for the execution of services through support of subject matter experts.Support and animation of network of technical specialists regarding technical matter, methods, tools and performance.Definition, implementation and measurement of actions to improve performance through the operational excellence initiatives from the Group, Africa and local entities.M Management systemProducing an annual audit schedule which will ensure all disciplines are periodically audited throughout the year in accordance with all internal and external standards.Maintaining records of all audits carried out, corrective/preventative actions identified and measures taken.Development, review and management of all quality forms and documents, to support external accreditations and the specific needs of the business.Track and report required TQR KPI’s (in i-evaluate, NEXUS and TRACMAP tools and monthly reports)Develop or update necessary local procedures to comply with applicable requirements.Lead or maintain the ISO 17020, ISO 17021, ISO 17025 and SANAS accreditation certifications.Maintain and improve the 17020 and 9001 management systems of IND Division.Facilitate internal and external audits related to IND Division accreditations.Fulfil the role of Quality Manager and Nominated Representative for SANAS 17020 accreditation for IND Division.PreventionEnsure that calibration and routine maintenance of test equipment is carried out.Conduct Root Cause Analysis, propose corrective and preventive actions.Manage and maintain strong relationships with industry and laboratories, including routine meetings and quality audits according to the audit schedule.Investigate and efficiently manage any complaints received within the complaints management process; report findings to the management team and implement any enhanced processes.Performance Measures (KPI’s)Cost of poor quality: number of quality incidents.Cost of poor quality: closure rate of nonconformities.Risk: number of overdue findings.Quality response: number of overdue incidents actions.Cost of poor quality: number of reports modified after issuance (due to internal error).Quality response: Net Promoter Score (NPS).Risk: number of valid LTOsRisk: number of complete risk assessments (quality and impartiality).Qualifications: number of completed training.Qualifications: number of completed mentoring.Qualifications: number of completed Supervisions/Assessments.Technical Quality and Risk Management ResponsibilitiesEnsuring the integration of the QHSSE management system requirements into the organization’s business processes.Ensuring that the QHSSE management system achieves its intended outcome(s).Directing and supporting persons to contribute to the effectiveness of the QHSSE Management System.Promoting continual improvement using Scorecards.Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.Ensuring that arrangements done for effective consultation and participation of employees.Ensuring that customer and applicable statutory and regulatory requirements are met.Making sure that the risks/impacts and opportunities that can affect conformity services and the ability to enhance customer satisfaction are determined and addressed.Guaranteeing the focus on enhancing customer satisfaction is maintained.Key Behaviours/CompetenciesAnalytical skillsStrong organisational skills.Team building and business partnership, especially across countries – able to work with a wide variety of people.Excellent communication skills.
