Title Workforce Management SpecialistJob DescriptionWe are looking for skilled developers who enjoy interacting directly with customers,. With proven ability in analyzing, designing, configuring, implementing, and integrating Workforce Management solutions. In addition, conduct training for WFM customers on solutions implemented and provide after sales support. Support to the sales team for new deals and demonstrations.Design and plan WFM systems for clientsIntegrate WFM system with customers systemsImplement WFM system for customersConduct Training for WFM customers and internal requirementsProject closure and debriefAbility to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excelTo provide mentorship to colleaguesEducational Qualifications:Advantageous · Tertiary IT qualification (Certificate / Diploma / Degree) · HR qualification (Certificate / Diploma / Degree)Microsoft certificationsExperience:At least 3 - 5 years’ experience in system integration and networkingMinimum 1 years’ experience working with programming and scripting languagesExperience in web-based technologySQL Reporting and Integration are an added advantagePC application software experience (MS Office Suite)Time and Labour management system experienceExtensive experience implementing or supporting enterprise software applications and hardware used in web environmentsPreparing functional and technical solution design documents and “Configuring” and delivering the solution to the customerExperience with requirement gathering solution design and implementationPrior experience in supporting functional testing, integration testing and UATMicrosoft operating systems and SQL database systems experienceDell Boomi experience (preferred)Other requirements:Must be willing to travel, locally and internationally to customer sitesMust have own vehicle and driver’s licenseEducation National Diploma: Information Technology (Required)Languages English
