Non Motor Claims Technician - SandtonFull job descriptionIntroductionTo attend to day to day and non-motor claims handling across various products and to provide supervisory oversight over a defined area. Role PurposeTo attend to day to day and non-motor claims handling across various products and to provide supervisory oversight over a defined area. RequirementsMatricComputer Literacy(MS Word, Outlook and Excel)Comfortable with Insurance SystemsInsurance qualification or studying towards60 FAIS creditsRE exams for representativesAt least 10 years of experienceIntensive knowledge of Commercial insurance products and complex claims Duties & ResponsibilitiesHandling /settling non-motor own damage claims in accordance with applicable policies and standard operating proceduresHandling and settling claims within stipulated time frames and as per SLA’s in placeEntering into settlement negotiations with clients/Brokers on behalf of UnderwritersNegotiating with various claims assessors and other related service providersProviding clients/ brokers with the highest standard of serviceProviding clients / brokers with feedback on claim progress at all timesEnsuring diary system is implemented and adhered to at all timesRendering of assistance from time to time with adhoc tasksMaintaining and updating reservesAttending to payment requestsManaging outstanding claims volumesTimely responses to email and telephonic messagesAccurate record keepingProper time keeping and task prioritization/ managementAttending to any other tasks as may be assigned from time to timProvide a supervisory function over a defined area within the claims department which shall include among others;Providing technical advice to the area where required CompetenciesGood interpersonal skillsNegotiation skillsManagement SkillsCommunication skillsAttention to DetailAbility to work under pressureTeam player
