Dutch speaking Customer Assistance Consultant job – Market related salary – Cape Town, South Africa
Language Recruiters
- Cape Town, Western Cape
- Permanent
- Full-time
- Manage business queries and inbound phone calls (70% phone calls & 30% emails)
- Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using their knowledge management resources
- Process requests and update data in their database
- Document interactions in their ticket system
- Generate innovative ideas and solutions that will improve customers satisfaction
- Assist other team members to leverage and develop their capabilities
- Contribute to projects in various departments outside of regular responsibilities
- Fluent in Dutch is a must, and able to communicate in English
- Enthusiastic, communicative approach and willingness to support their customers
- Courage to face new challenges and opportunities
- A great approach to teamwork and focus on internal and external customers
- Experience in customer service will be an asset