Customer Support Coordinator (Aftersales)
DataTech Recruitment
- Cape Town, Western Cape
- R18,000 per month
- Permanent
- Full-time
Cape Town - Western Cape - South AfricaJoin a team in Cape Town as a Customer Support (Aftersales) and be the driving force behind ensuring customer satisfaction post-purchase! If you're passionate about providing top-notch support, managing warranties, and resolving ICT-related concerns, this role is perfect for you. You'll get to showcase your excellent communication, problem-solving, and technical skills while working in a dynamic environment. Plus, you'll have the opportunity to stay updated on the latest ICT products and make a real impact on customer experiences. If you're ready to make a difference and thrive in a customer-centric role, apply now!Type: Onsite in Cape TownSalary: Up to R18 000 pmResponsibilities:Customer Support:
- Address customer inquiries, issues, and complaints related to post-purchase experiences promptly and professionally via various communication channels.
- Provide technical support and troubleshooting guidance for ICT products or services.
- Manage warranty claims and service requests, ensuring adherence to company policies and procedures.
- Coordinate with technical teams or manufacturers to facilitate product repairs or replacements within warranty terms.
- Investigate and resolve customer issues effectively, ensuring a positive resolution and customer satisfaction.
- Collaborate with other departments, such as technical support or sales, to resolve complex problems.
- Maintain up-to-date knowledge of ICT products, services, and updates to assist customers accurately.
- Develop training materials or guides to educate customers on self-service troubleshooting.
- Generate reports on aftersales service activities and customer feedback for analysis and improvement.
- Excellent communication skills, both verbal and written, with a customer-centric approach.