Customer Service Advisor
MSA Outsourcing Solutions
- Gauteng
- Permanent
- Full-time
- Respond to customer inquiries and provide accurate and helpful information.
- Assist customers in resolving issues or complaints in a timely and professional manner.
- Handle incoming customer calls, emails, and messages.
- Ensure prompt and effective resolution of customer concerns.
- Maintain a high level of knowledge about company products and services.
- Keep accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to address customer issues and improve service.
- Identify and escalate complex or unresolved customer concerns to appropriate departments.
- Previous call centre experience dealing with a high volume of calls.
- Previous experience in customer service or a related role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to remain calm and professional in high-pressure situations.
- Proficient in using computer systems and customer service software.
- Highly organized and detail-oriented.
- Ability to multitask and prioritize tasks effectively.
- Patience, empathy, and a positive attitude towards customers.