IT Support Technician

• Provide technical desktop support to end-users for incoming queries and issues related to computer systems, software, and hardware.
• Install, configure, and troubleshoot, laptops, printers, and other peripheral devices.
• Perform software installations, upgrades, and patches as needed.
• Diagnose and resolve technical issues, including network connectivity problems, application errors, and system crashes.
• Coordinate with vendors for warranty repairs and replacement of faulty hardware components.
• Manage user accounts, permissions, and access rights in accordance with company policies.
• Conduct regular maintenance tasks, such as system updates, backups, and antivirus scans.
• Document all support activities, including resolutions, in the ticketing system.
• Provide training and guidance to end-users on software applications and IT best practices.
• Collaborate with other IT team members to implement IT projects and initiatives effectively.

• Diploma in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) preferred but not required.
• 5 Years Proven experience as a Desktop Support Technician in the financial industry and/or BPO
• Proficiency in troubleshooting Windows operating systems.
• Strong knowledge of desktop applications, including Microsoft Office Suite and productivity tools.
• Familiarity with Active Directory, Fortinet, Voip, switch management and network protocols.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical information effectively to non-technical users.
• Customer service-oriented mindset with a focus on providing exceptional support.
• Ability to prioritize tasks and manage time efficiently in a fast-paced high performing team environment.
• Results orientated, driven and able to consistently meet and exceed targets.
• Ability to successfully complete projects and tasks with minimum disruption.
• Excellent problem-solving skills and business critical thinking abilities
• Risk Mitigation
• Demonstrated ability to adapt to a dynamic growing environment.
• Resilient
• Strong organizational skills and attention to detail

• 100 % contribution towards medical aid (discovery coastal saver)
• Group risk benefits
• Gym membership
• Parking
• Refreshments
• Breakfast snack and lunch

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