IT Support Technician
Numeral Financial Services Group
- Pretoria, Gauteng
- R20,000 per month
- Permanent
- Full-time
- Ensure all staff can work effectively without technology hindrances.
- Make sure the groups domains and related services are always available.
- First level support for the whole technology landscape.
- Running the helpdesk, resolving tickets, communicating and escalating tickets where necessary.
- Guarantee as much as possible that things work when they need to.
- Young, energetic and vibrant, as well as smart and presentable.
- Takes pride in their work making sure things are done correctly and neatly.
- Flexible to accommodate requests, but firm to ensure we still meet standards.
- Patient, tolerant and polite.
- Problem solver, methodically and with discipline
- Team player
- Communicates effectively with all types of people, both written and verbal.
- Thinks out of the box and look for new and innovative ways to do things.
- Effectively works under pressure.
- Has an aptitude for technical activities.
- Conveys a positive attitude even in difficult circumstances.
- Handles conflict in a way that will ensure a positive outcome.
- Has an up-to-date knowledge of the latest IT trends.
- Focuses on customer service with a genuine desire to assist.
- Relevant Certification (A+, N+ or similar)
- 5+ years' experience in IT support.
- Microsoft 365 administration
- cPanel & domain administration
- Network administration (Unifi preferred)
- Laptop / Desktop / Mac office support
- Pastel support (preferred)
- Helpdesk support (Atera preferred)
- CCTV support - Hikvision (beneficial)
- Gallagher Access (beneficial)
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