Infrastructure Operations Manager

• Minimum 10 year’s working experience in a network, data center, IT service management, IT service desk and cyber security IT environment
• Experience in operational technology will be an added advantage.

• Implement continuous improvement aligned with strategic direction and actively participate in the assessment of IT-related strategies, roadmaps, and standards.
• Provide operational inputs into hosted infrastructure, network, IoT and cyber security strategies.
• Assist with the formulation of the infrastructure technology, architecture, roadmap, and cyber security standards for the group.
• Formulate strategies for IT Operations, EUC, ITIL and Service Desk as well as Standard Operating Procedures and align to the operational function to ensure optimal service delivery.
• Ensure alignment to the horizontal IT strategic integration.
• Plan, negotiate and implement optimal technology services, without compromising system integrity.
• Provide 360-feedback on interactions with the business to align and prioritize IT operational aspects based on business strategy.
• Oversee day-to-day IT operations.

• Excellent knowledge of the data center, network, IoT, cyber security, ITIL, EUC and Service Desk environment
• Excellent Crisis management and Problem-solving skills
• Service Delivery and Contract Management
• Customer Service Orientation
• Project Management skills
• Presentation skills
• Manage and maintain the relationship between Business IT Support and Business Infrastructure needs.
• Excellent MS Office skills

Plus1X Solutions (Pty) Ltd