Insurance Business Analyst
- Cape Town, Western Cape
- Permanent
- Full-time
The business model is built on FinTech solutions and technology innovation to deliver a customer centric insurance model for Business to Business to Consumer (B2B2C) and Business to Consumer (B2C) channels. Financial products distributed include both long and short term insurance. The company started in the development and implementation of Travel Insurance and now works with global e-commerce platforms to deliver digital distribution programmes across a multitude of products.
As a platform for both “Suppliers” and “Distributors” to enter in a digital insurance value chains clients include the 1) Supply Side: Insurers, UMA’s & Cell Captives & 2) Demand side: Brokers, Agents & Marketing Platforms.ROLES & RESPONSIBILITIES
The ideal candidate will be a proactive and strong self-starter with a minimum of 3 years’ experience. A relevant business, technical certificate, diploma or degree would be essential and a continued desire for professional development. The candidate needs to have an excellent grasp of the ins and outs of the financial services industry and a keen interest in FinTech.Key responsibilities:
· Work with the business to understand the requirements, facilitate solution exploration, develop the Business Requirement Specification(s) and obtain consensus
· Actively participate in, and promote a working group culture with the Business Analysis function
· Proactively identify and communicate impacts, risk's and issues
· Provide input into the Systems Requirements Specification and the Application Integration Specification
· Ensure the integrity of the solution in accordance with the business requirements
· Plan, drive and execute functional testing and business sign off
· Guide the preparation of or prepare user manuals and guides
· Review training documentation and participate in project training
· Proactively identify opportunities to improve and streamline business processes
· Co-ordinate report and script development, testing and support with relevant partners.
· Drive value from the use of the EA toolset and associated Sandbox
· Provide quality assurance, reviews and support of business analysis and design processes to ensure that they result in a re-useable enterprise model
· Provide EA toolset end-user support
· Provide EA toolset, framework and modelling trainingKEY PERFORMANCE AREAS
· Maintaining overview and understanding of all business development areas including financial and new client engagements.
· Project and Service Activity coordination
· Recognition of New and Potential solution/services required across key clientsSKILL REQUIREMENTS & EXPERIENCE
· Relevant Business Analysis certification / degree / diploma
· IIBA Certification
· Minimum 3 years Business Requirements Management, Modelling and Analysis (Process, People, Technology) Experience
· Advanced Business Requirements Modelling (Process, People, Technology) Experience
· Understanding of Integration and System Requirements Modelling (Application, Services and Technology)
· Advanced ARIS Architect Modelling Experience (BRS, SRS, AIS, IRS)
· Good presentation and training skills
· Working knowledge of Systems and Information Technology
· Process Analysis and Management
· Advanced Business process and systems analysis, design and documentation Experience
· Knowledge of SDLC, enterprise architecture concepts and supporting tools (ARIS).
· Knowledge of TOGAF or similar enterprise architecture frameworks is preferred
· Broad general IT knowledge.
· Systems Thinking - the ability to see how parts interact with the whole (big picture thinking)
· Customer service orientation
· Visual Studio experience advantageous
· Knowledge Repository Management
· Agile Technology Development Processes & Implementation
· Financial Products Experience - online & mobile (advantageous)
· Client Liaison and Support Experience
· Customer Service ExperiencePERSONAL COMPETENCY REQUIREMENTS
· Passion for financial services and technology
· A self-motivated “go getter” who will deliver upon the company’s growth objectives
· Delivery and deadline focused and attention to detail; ability to coordinate and multitask
· Emotional intelligence - self awareness, confidence, ability to manage conflict, empathy
· Goal orientated and target driven
· Ability to work independently and as part of a team; flexible team player
· Ability to interact with clients and ensure excellent service delivery
· Ability to adapt and understand new ways of working
· Constant personal improvement to be the best you can be; ability to grow with a young business
· Excellent communication skills, both written and spoken.
· Calm and effective approach to all obstacles and scenarios
· Excellent communication and interpersonal skills
· Assertive, confident, quick thinking
· Pro-active, organised and strong personal drive
· High numeracy, analytical, problem solving skills
· Adaptable and resourceful in an ever-changing environment
· Systematic, precise, logical, accurate and thorough
· Energetic, motivated and innovative
· Sound organisational and time-management skills
· Accountability
· High stress toleranceKEY RELATIONSHIPS & INTERACTIONS
· Business Development and E-Commerce
· Clients (Affinity Partners)
· Insurance Company Partner (e.g. Underwriting Companies)
· Technology Providers & Platform
· Merchants (e.g. Airlines, Online Travel Agents, Online Retailers,)SOFTWARE EXPERTISE
· ARIS – Excellent
· Visual Studio – Intermediary
· MS Office - ExcellentTECHNOLOGY DEVELOPMENT
· It will be to your advantage if you have a good understanding and interest in the agile development of an insurance platform.