Server Engineer : Enterprise and Cloud Infrastructure

• Responsibilities: Ensure server and network uptime and availability; perform routine maintenance and updates.

• KPIs: Achieve a server and network uptime of at least 99.95% per month.

• Responsibilities: Ensure the infrastructure can scale to meet increasing demand; implement load balancing, caching, and performance tuning techniques.

• KPIs: Percentage improvement in system performance.

• Responsibilities: Respond to critical server issues within the set timeframe; perform effective troubleshooting and problem resolution.

• KPIs:
• Mean time to resolution (MTTR) for infrastructure incidents.

• Incident resolution success rate.

• Responsibilities: Perform necessary server software and firmware updates.

• KPIs: Complete 100% of server updates within one week of release.

• Responsibilities: Ensure compliance with relevant cybersecurity laws and regulations; implement security controls; monitor for threats; respond to security incidents.

• KPIs:
• Compliance rate with regulatory requirements and best practices.

• Meantime to remediate vulnerabilities.

• Number of exceptions.

• Average age of open vulnerabilities.

• Responsibilities: Perform routine backups; ensure a high success rate.

• KPIs: Maintain a backup success rate of at least 98% each month.

• Responsibilities: Test and document disaster recovery procedures.

• KPIs: Successfully conduct and document disaster recovery tests bi-annually.

• Responsibilities: Pursue relevant certifications and expand technical capabilities.

• KPIs: Obtain one relevant professional certification within the first year of employment.

• Responsibilities: Monitor and manage third-party vendor service level agreements (SLAs).

• KPIs:
• Vendor SLA compliance rate.

• Number of successful contract renewals and amendments.

• Responsibilities: Implement significant server technology upgrades or improvements.

• KPIs: Successfully implement at least one server technology upgrade or improvement per year.

• Responsibilities: Participate in cross-functional projects; enhance system integration and collaboration.

• KPIs: Participate in at least one major cross-functional project per year.

• Responsibilities: Document all system changes, incidents, and maintenance activities.

• KPIs: Document 100% of system changes, incidents, and maintenance activities within 24 hours of completion.

• Responsibilities: Complete any assigned work-related duties and responsibilities.

• KPIs:
• Completion rate of assigned duties and responsibilities.

• Overall satisfaction rate in the performance of miscellaneous duties

• Cloud Platforms: Extensive knowledge of leading cloud platforms including AWS, Google Cloud, and Microsoft Azure, focusing on configuration, deployment, and service management.

• Server Technologies: Expertise in server-based operating systems like Linux/UNIX and Windows Server, with capabilities in server management, maintenance, and troubleshooting.

• Hardware: Proficiency in server hardware setup, configuration, maintenance, and troubleshooting.

• Virtualization Technologies: Knowledge of virtualization platforms such as VMware and Hyper-V for resource deployment optimization.

• Networking: Skilled in network systems, protocols, and standards like TCP/IP, DNS, DHCP, along with network hardware including routers, switches, and firewalls.

• Storage Technologies: Understanding of storage solutions including SAN, NAS, and RAID, and their roles in data availability and protection.

• Security Principles for Infrastructure: Deep knowledge of cybersecurity practices, firewall setups, patch management, and adherence to security policies.

• Databases: Proficient with SQL and NoSQL databases management, backup, and restoration.

• Disaster Recovery: Acquaintance with disaster recovery and business continuity strategies.

• Scripting Languages: Skilled in scripting with Python, Bash, or PowerShell for task automation and server maintenance.

• IT Service Management Frameworks: Familiarity with IT service management frameworks like ITIL.

• Education: Bachelors degree in Computer Science, Information Technology, or related fields. Relevant experience or certifications may substitute for formal education.

• Industry Certifications: Desirable certifications include Azure Solutions Architect Expert, Google Professional Cloud Architect, AWS Certified Solutions Architect, CompTIA Server+, Cisco CCNA, VMware Certified Professional, etc.

• Additional Certifications: ITIL and/or COBIT certifications.

• Server Administration: 3-5 years in server hardware and software installation, configuration, and maintenance.

• Cloud Platforms: 2-3 years in deploying and managing services on major cloud platforms.

• Networking: Extensive experience in network system management and troubleshooting.

• Security: Experience in server security management, including firewall setup and compliance enforcement.

• Virtualization Technologies: Working knowledge of VMware or Hyper-V.

• Database Management: Experience with database systems like SQL Server, Oracle, or MySQL.

• Infrastructure Design and Management: 3-5 years in infrastructure design and management in complex settings.

• Project Participation: Involvement in infrastructure projects and team collaboration.

• Troubleshooting and Problem-solving: Advanced troubleshooting and problem-solving capabilities.

• Vendor Interaction: Experience with vendor management and contract negotiations.

• Managing Security and Compliance: Managing security and compliance in technology infrastructure.

• Technical Guidance: Providing technical support and guidance to teams.

• Server Operating Systems: Mastery of Windows Server, Linux, and UNIX systems including setup and maintenance.

• Cloud Platforms: Expertise in AWS, Google Cloud, or Microsoft Azure.

• Networking: Solid foundation in networking principles and technologies.

• Database Systems: Competence in administering common databases such as MySQL, Oracle, and SQL Server.

• Security: Strong knowledge of security tools and practices.

• Virtualization: Proficiency in virtualization technologies and security best practices.

• Hardware: Understanding of server hardware and its functionality.

• Scripting Languages: Capability in scripting with PowerShell, Bash, or Python.

• IT Service Management Frameworks: Knowledge of frameworks like ITIL.

• System Monitoring Tools: Experience with performance monitoring and troubleshooting tools.

• Backup and Recovery: Understanding of backup and recovery strategies and technologies.

• Analytical Thinking: Ability to analyze complex problems and explore solutions.

• Detail-oriented: Strong attention to detail in planning, execution, and troubleshooting.

• Pro activity: Anticipating potential issues and staying updated with technology trends.

• Resilience: Maintaining composure under pressure and managing multiple tasks.

• Communication: Excellent communication skills, able to convey technical concepts.

• Teamwork and Collaboration: Strong team collaboration and positive contribution to team dynamics.

• Continuous Learning: Commitment to continuous skill enhancement and industry knowledge.

• Customer Focus: Dedication to satisfying customer needs and managing expectations effectively.

• Problem-Solving: Robust problem-solving skills with a methodical approach.

• Ethics and Integrity: High ethical standards and integrity in all actions.

Alinta Tech Solutions