Property Manager (Public Sector)
Ability Recruitment
- East London, Eastern Cape
- R264,000 per year
- Permanent
- Full-time
- Maintain tenant files, DPW remittances, DPW correspondence files.
- Ensure billing corresponds to lease, renewals, and addendums.
- Allocate tenant receipts and keep record of all transactions.
- Investigate all un-allocated receipts and clear against tenant accounts as per remittances.
- Process corrections of misallocations and unidentified receipts daily.
- Prepare tenant consumption reports monthly.
- Ensure invoice/statements are issued timeously and rental and accruals and receipts are accurate at all times.
- Ensure that pre-billing reports are checked for accuracy and approved for the next rent roll.
- Ad-hoc invoicing and credit notes to fix or adjust billing.
- Liaise with legal department about future renewals & Lease agreements.
- Maintain good relationships with all tenants.
- Collection of monthly rentals due for portfolio.
- Reconciling of accounts with daily collection reporting per region to management.
- Reconcile regional schedules and follow up payments per region.
- Following up daily, weekly, and monthly to ensure that debtors adhere to terms of payment.
- Ensure that queries on any outstanding balances and/or short payments and/or other issues are attended to and follow-up on balance of payment.
- Diarize payment arrangements for all outstanding balances and follow up telephonically on the agreed date.
- Prepare Reconciliations for the whole DPW portfolio monthly for monthly arrear analysis for management.
- Proactively engage with tenants, creating and maintaining professional relationships though structured communication and meetings.
- Handling of tenant queries/complaints ensuring customer service SLAs are always adhered to.
- Create a network of correspondence in each DPW Region as to how and where to report certain matters pertaining the tenant.
- Effective relationship management ensuring that accounts are paid on time.
- Maintain good relation between internal departments (legal, municipal, maintenance) and tenant.
- Reconciles processed work by verifying entries and comparing system reports to balances.
- Record account expenses by cost centre and invoice details and help with audit queries that arise.
- Maintain accounts by verifying and posting account transactions i.e 55201 G/L & Cashbook.
- Receipt Reversals and recaptures in Cashbooks.