Product Manager

• Business Strategy Development and Execution

• Understand the development strategy for the vendor and implement in SBM sector

• Define and document a development plan with each partner and focus on the execution

• Review the plan every quarter

• Present status of the development plan back to vendor

• Training and up-skilling of partners and Pinnacle

• Development partner to grow sales and presales resources of partner

• Training on vendor sales tools

• Training on vendor processes and systems

• Managing minimum certification level of partners

• Involving partners in vendor training and events

• Ensure operational excellence of vendor within the partner

• Orders are placed on vendor timeously

• Quotes are fast and accurate

• Credits are passed by vendor and to reseller/partner

• ETA and delivery information

• Escalation of partner operational issues at

• Matric with mathematics is essential

• Sales and Marketing qualification and/or relevant diploma is preferred

• 2 to 3 years IT sales experience is essential, specifically on Enterprise solutions such as Servers, Storage, Cloud etc.

• Previous IT distribution experience will be an advantage

• Excellent knowledge of MS Office suite is essential

• Knowledge of CRM and ERP systems is preferred

• Knowledge of the process critical in sales e.g., RMA's & deliveries

• Service quality orientated

• Ability to work under pressure

• Relevant technical knowledge and technology-driven

• Customer focused

• Excellent time management

Tower Group