Microsoft Dynamics CRM Functional Consultant
iOCO
- Johannesburg, Gauteng
- Permanent
- Full-time
- Requirement Analysis:
- Collaborate with clients to understand their business processes and requirements.
- Conduct detailed analysis of business needs and translate them into functional specifications.
- Solution Design:
- Design and configure Microsoft Dynamics CRM to meet client-specific needs.
- Develop and implement custom workflows, entities, and fields to optimize CRM functionality.
- Provide expertise on best practices for CRM customization and configuration.
- Implementation and Integration:
- Lead the implementation of Microsoft Dynamics CRM solutions.
- Integrate CRM with other business systems and applications as needed.
- Conduct data migration and ensure data integrity during the implementation process.
- User Training and Support:
- Provide training to end-users on the effective use of Microsoft Dynamics CRM.
- Offer ongoing support and troubleshooting to address user issues and enhance user adoption.
- Documentation:
- Document configuration, customization, and integration activities for future reference.
- Maintain up-to-date documentation of client-specific configurations.
- Quality Assurance:
- Perform thorough testing of CRM solutions to ensure they meet quality standards.
- Conduct regular system audits to identify and resolve any issues or discrepancies.
- Collaboration:
- Work closely with developers, project managers, and other team members to deliver successful CRM projects.
- Collaborate with clients to gather feedback and make continuous improvements to CRM implementations.
- Experience with the latest versions of Microsoft Dynamics 365.
- Knowledge of CRM SDK and Web Services.
- Familiarity with Microsoft Power Platform (Power BI, Power Automate).
- Previous experience in CRM data migration and integration projects.
- Project management skills are a plus.
- Bachelor's degree in a relevant field (Business, Computer Science, etc.).
- Proven experience as a Microsoft Dynamics CRM Functional Consultant.
- In-depth knowledge of CRM processes and best practices.
- Certification in Microsoft Dynamics CRM is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Permanent position
- Location: Johannesburg
Salary: Negotiable
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