Public Relations and Events Coordinator - Cape TownFull job descriptionJoin our team as a Front of House Manager at our bustling city eatery! We're searching for a seasoned professional to oversee daily operations, ensure exceptional customer service, and lead our dynamic team. If you have a passion for hospitality, strong leadership skills, and thrive in a fast-paced environment, we want you on board!Key Responsibilities:Operations Management:Conduct daily cash-ups and reconcile delivery service transactions.Coordinate daily housekeeping schedules to maintain cleanliness and organization.Manage daily stock levels and inventory.Handle daily administrative tasks efficiently.Oversee daily, weekly, and monthly maintenance tasks.Execute opening and closing procedures with precision.Prepare monthly shift schedules for FOH staff.Customer Service:Ensure exceptional customer service standards are maintained at all times.Address customer inquiries, feedback, and complaints promptly and professionally.Lead by example in delivering outstanding service to our guests.Team Support:Provide training, support and supervision to FOH and BOH staff as needed.Foster a positive and collaborative work environment.Lead and motivate the team to achieve performance targets and exceed customer expectations.Train and supervise front of house staff.Additional Duties:Collaborate with the kitchen team to ensure seamless communication and operations between FOH and BOH.Assist with monthly financial reporting and budget management.Implement strategies to optimize efficiency and productivity.Stay updated on industry trends and best practices.Requirements:Minimum 3 years of hospitality experience, with at least 1 year in a managerial or supervisory role.Reliable transportation to the CBD.Valid references from previous employers demonstrating strong leadership and management skills.Flexibility to work weekdays, weekends, and public holidays as required.Proficiency in Microsoft Excel.Excellent communication and interpersonal skills.If you're ready to take on the challenge of managing a busy city eatery and have what it takes to deliver exceptional service, apply now to join our team as a Front of House Manager.Job Type: Full-timeSalary: R14 000 - R16 000 per month
