IT Support Engineer - Client facing

Be Different Recruitment

Johannesburg, Gauteng
R15,000-16,000 per month
Permanent
Full-time

1 month ago

Our client a top tier IT company based in the Eastern Suburbs of Johannesburg is urgently looking for a Field Engineer who is a 365 office and a good all-rounder of IT Windows support, desktop and network support to act as the mobile field service engineer on assigned open tickets and work in collaboration with senior engineering staff members, response centre and logisticsResolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction second to none. Installs, troubleshoots and maintains an extensive variety of products and equipment. Trains employees, identifies, analyses, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers’ needs.In order to be considered the following is required:

Strong communication skills
Strong customer facing skills
Strong troubleshooting skills and technical aptitude
Minimum directly related experience of 4 years
Valid Driver’s License, reliable vehicle, current auto insurance policy, with a good driving record

Principal duties are as follows:

Represent the company in a positive and professional manner
Work with all personnel and outside contacts to satisfy clients and achieve company goals
Identify areas of improvement in the company and assist in creating and implementing solutions
Identify wasteful or inefficient practices and other unnecessary expenses

Service Delivery:

Have a thorough understanding of entitlement and under-entitlement pertaining to service contracts and responsibility levels
Perform remedial repair activities on customer site
Perform hardware installations
Perform assignments as requested by helpdesk technicians or senior technical staff
Require infrequent backline support while performing remedial activities on-site
Recognize situations requiring an escalation and follow proper escalation procedures
Provide the support required to close service events promptly, within the SLA and to the satisfaction of the customer (“fix the customer”)
Provide timely, accurate and unambiguous updates to the ticketing system
As needed, communicates frequently with customers and other System 5 staff members
Effective 'debrief' and reporting of service call for future enhancements
Travel to and from customer locations, documenting work activity and maintaining administrative paperwork.
Arrive to work, job sites and meetings on time and prepared
Software training including, but not limited to, servers, storage and networking equipment
Hardware training including, but not limited to servers, storage and networking equipment
Ongoing training to enhance individual technical competency, both self-study and company sponsored
Ability to work with and enhance the team concept
Communicate issue and problem resolution notes back to helpdesk
Work within established guidelines and procedures
Maintain work areas in a clean and organized manner
Appropriate customer facing dress required.
Perform any other duties assigned by your manager

If you would like to email your CV directly – please send it toInformation displayed above not limited to advertisement.Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, , for available positions which you may be suited for.

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