Production Support Analyst

• 3-5 years technical and support experience
• Office-based with willingness to work weekends and extended hours when required
• Experience with SQL and various databases (e.g., MySQL), APIs, and file transfer protocols
• Ability to understand JSON/XML
• Excellent communication skills for internal and external stakeholder engagement
• Working understanding of Foreign Exchange and SWIFT would be beneficial

• Relevant degree
• Working understanding of Foreign Exchange and SWIFT
• Proven experience with hands-on API integrations and technical support in a banking environment
• Knowledge of relevant internet and connectivity protocols
• Expertise in reading log files, understanding traceroute and telnets
• Experience with SQL and various databases (internal and external APIs, file transfers, SQL queries)
• Creative and collaborative thinker with quick problem-solving abilities
• Self-starter, dependable, detail-oriented, and time management sensitive
• Stakeholder management experience at different organizational levels
• Excellent oral and written communication skills

• Provide technical guidance and subject matter expertise for the bank's Host to Host channel's API offerings
• Offer specialist business and systems support to Corporate and Investment (C&I) banking clients to minimize disruptions and ensure business continuity
• Act as a liaison between product and client engagement teams
• Resolve production queries raised by client engagement teams and ensure constant liaison with relevant stakeholders
• Troubleshoot existing integrations and provide technical support to C&I clients
• Facilitate issue resolution with technology partners and advise on system enhancements for an enhanced client experience
• Communicate product and data specifications to clients and partners as needed
• Identify process and technology opportunities to improve API service offering and drive internal efficiencies related to the banks Host-to-Host platform
• Conduct system, data integrity, and user acceptance testing with technology platforms
• Provide technical expertise and guidance to clients representatives and technical specialists
• Troubleshoot network problems expertly

Boardroom Appointments