Assistant Boutique Manager
- Johannesburg, Gauteng
- Permanent
- Full-time
- Boutique team
- Retail Director
- Retail Operations Manager
- Retail Coordinator
- Marketing Department
- Trainer
- Visual Merchandiser
- Clients
- Richemont Dubai Shared Service (focus CS, Logistics)
- Mall Management
- Maximise performance of the boutique
- Apply all international & local Retail guidelines
- Support Boutique Manager in the management of the boutique team
- Maximise turnover of the boutique
- Sales generated inside the boutique
- Sales generated outside the boutique (presentations made in palaces and to VIP clients)
- Discount management: Control of discount in the boutique
- Support the sales team in achieving their personal targets and contributing to the achievement of the targets of the boutique
- Assisting other Sales Associates during sales (service, gift wrapping, etc.),
- Assisting Sales Associates and Stock controller in administrative tasks (cash register, stock)
- Observation and coaching of the team in sales process
- Monitor KPI development and propose action plan to the Boutique Manager
- Direct contact with Royals and Collectors
- Contributes to the implementation of customer relationship programs
- Contributes to the improvement of database registration (quantity and quality)
- Contributes to professional Customer Service / After Sales Service execution in Boutique
- Main contact for all requests related to the boutique in absence of the Boutique Manager
- Ensure strict adherence to the Richemont & Montblanc specific Retail procedures
- Proper maintenance in the Boutique
- Implementation of security concept
- Assisting with Boutique Reports (Daily, After Sales , Analysis)
- Definition and follow up on KPI's & targets for the team
- Motivation of the team
- Integration and training of new Sales Associates in the field
- Monitor self-learning progress of team
- Training & coaching of the Boutique team on the job
- Proper execution and timely delivery of boutique reports
- Execution of promotion and incentives on boutique level
- Propose and support in the realisations of Marketing activities (commercial)
- Optimising stock management in Boutiques (replenishment, rotation, inventory, etc.)
- Excellence at POS at any time & control of quality of displays
- Adhesion to appropriate display and product guidelines at all times