AV Field Service Technician (Technical)
AtripleA Recruitment & Temps
- South Africa
- Permanent
- Full-time
Permanent
Marked RelatedBenefits: 3G and cellphone allowance, travelled reimbursed, (Excellent benefits)AA candidates (Male and Female)The AV Field Service Technician is responsible to attend to all calls logged by clients, by providing remote / telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client's Service Level AgreementKey Responsibilities:
- Responding to calls logged by clients
- Providing remote/telephonic support
- Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time
- Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time
- Understanding each client's Service Level Agreement contract and adhering to the required service
- Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed
- Advanced fault-finding
- Comprehensive knowledge of wiring, cable termination and best practice standards
- Video Conferencing and Audio Visual Equipment Configuration
- Preparing properly before attending to a site
- Liaising with suppliers and senior staff to resolve issues
- Doing installations when no Field Service work is required
- Being available to work overtime when required
- Being available to travel for work when required
- Being on stand-by when required
- Completing training when not attending to a client
- Senior Certificate Essential;
- A minimum of 2-4 year's audio visual experience;
- Strong knowledge of Audio Visual systems;
- AMX, Crestron and Clear One qualifications a strong advantage;
- Must have valid Driver's license.
- Good communication skills;
- Proof of technical skills;
- Able to handle immense pressure;
- Good time management essential;
- Good planning skills;
- Strong attention to detail is essential;
- Good in negotiating and persuading;
- Strong interpersonal skills (with clients, suppliers and team members), good relationship building characteristics;
- Deadline driven;
- Accurate and attention to detail;
- Able to multi-task;
- Organized;
- Honest and reliable;
- Analytical;
- Punctual;
- Solutions Driven.
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