Restaurant Floor Manager - JhbFull job descriptionWe are seeking a dynamic and experienced Restaurant Floor Manager to join our team and oversee front-of-house operations. The ideal candidate will have a passion for hospitality, strong leadership skills, and a proven track record of delivering exceptional customer service.Responsibilities:Supervise and coordinate the activities of front-of-house staff, including servers, hosts/hostesses, and bartenders.Ensure high-quality customer service by greeting guests, resolving complaints, and addressing any issues that arise during service.Manage the dining room layout and seating arrangements to optimize capacity and accommodate reservations.Monitor table turnover and waitlist management to maximize seating efficiency while minimizing guest wait times.Oversee cash handling procedures, including opening and closing cash registers, processing payments, and reconciling cash drawers.Conduct regular inspections of the dining area to ensure cleanliness, organization, and compliance with health and safety standards.Train and develop front-of-house staff on service procedures, customer interaction, and POS systems.Monitor inventory levels of front-of-house supplies and coordinate with management to place orders for replenishment as needed.Enforce safety protocols and sanitation practices to maintain a clean and safe environment for guests and staff.Maintain open communication channels with the kitchen team, management, and other departments to facilitate seamless coordination and problem-solving.Requirements:High school diploma or equivalent; Bachelor's degree in hospitality management or related field preferred.Minimum of 5 years of experience in restaurant management, with a strong background in front-of-house operations.Proven leadership abilities with a track record of effectively supervising and motivating a team.Excellent communication and interpersonal skills, with the ability to interact professionally with guests, staff, and vendors.Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.Knowledge of POS systems, experience with GAAP, cash handling procedures, and inventory management practices.Familiarity with health codes, alcohol service regulations, and other legal requirements.Ability to work evenings, weekends, and holidays.Job Type: Full-timeApplication Question(s):Can you describe your experience managing front-of-house operations in a restaurant setting?What strategies do you use to optimize table turnover and minimize guest wait times?How do you handle inventory management and ensure adequate stock levels of front-of-house supplies?How do you stay updated on industry trends and best practices in restaurant management?What do you believe sets apart exceptional restaurant floor managers from others in the industry?
