Hostess

MORE Family Collection

Cape Town, Western Cape
Permanent
Full-time

1 month ago
Apply easily

The Hostess is to be the first point of contact for guests making reservations and arriving at the restaurant. They are responsible for making a great first impression and making the guests feel welcome.KEY FOCUS AREAS

Welcoming Guests: Greet guests as they arrive and show them to their table or waiting area.
Table Management: Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate.
Reservation Management: Take reservations over the phone, through email, or in person, and manage these reservations effectively to maximize table usage.
Customer Service: Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
Team Coordination: Coordinate with wait staff about available seating options and ensure that guests receive an outstanding dining experience.
Maintaining Cleanliness: Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

REQUIREMENTS QUALIFICATIONS AND SKILLS

Matric
Excellent command of the English language
Experience with the highest level of customer service in a luxury environment.
Experience in a front of house position, interacting with guests of different nationalities.
Sound knowledge of all MORE properties and all activities offered.
Sound knowledge of all departments/operations of your property.

INTERVIEW PERIOD February 2024EFFECTIVE DATE A.S.A.P.

MORE Family Collection