Client Success Executive (AUS Hours) - 6 Month Contract
Houst
- Cape Town, Western Cape
- Permanent
- Full-time
- Provide world-class service to Houst customers and guests via telephone, email and Whatsapp.
- Onboard new properties; complete in person client meetings to get new hosts set up for success on our platform.
- Create and optimise listings for new properties Airbnb
- Be a point of escalation and resolve issues to the highest possible satisfaction.
- Optimise occupancy and revenue for our hosts by making market driven decisions on pricing and listing optimisation
- Conduct in depth performance reviews using data analysis tools
- Identify and use opportunities to increase customer retention and satisfaction.
- Contribute ideas to further improvement of processes and overall experience of Houst customers and guests.
- Preferable previous experience in customer service environment
- Proven ability to communicate complex technical problems
- Ability to think outside of the box and find creative ways to solve situations.
- A working understanding of vacation rentals is a plus.
- Confidence in decision-making, proactivity and owning your work
- Previous experience working with a CRM
- Able to work Australian hours with occasional weekend shifts if required
- Remote work setup
- Laptop – For business use
- An extra day off on your birthday (because who wants to work on their birthday?)