NOC Technician (Remote)
Datafin
- Durban, KwaZulu-Natal
- Permanent
- Full-time
- Because they are responsible for monitoring multiple networks and systems, NOC jobs are very demanding.
- The NOC Technicians maintain uptime for all IT systems by monitoring network errors, malware, and all issues
- pertaining to security. To maintain efficiency and an ideal network environment, NOC Technicians are required to study their systems to make decisions quickly.
- Troubleshooting and Resolution
- Alarm Handling and Escalation
- Client Interaction
- Documentation and Reporting
- Email hosting services.
- Voice and video data management.
- Documentation and reporting.
- Data storage management.
- Power failure monitoring.
- Manage system back-ups.
- Vendor ticket management.
- Supervising common threats, DOS attacks and viruses.
- Hardware configuration including firewalls and routers.
- Network analysis and routine troubleshooting.
- Maintaining the stability of the core network.
- Engaging in on-call rotation shifts 24/7 or whenever necessary.
- Identification and prevention of any potential issues regarding the network.
- Making recommendations for improvements in organizational productivity and the network.
- Grade 12 Senior Certificate
- Currently A+ and N+ or equivalent Certification
- 3 - 4 years of industry relevant Experience in email/phone/onsite troubleshooting.
- Excellent communication skills (both written and verbal)
- Drivers License (advantageous)
- A good understanding of PC software and hardware troubleshooting.
- Completion of all stated internal and external training as per the individual Personal
- Development Plan.
- VMware Experience (Basic)
- Mac Workstation Experience (Intermediate+)
- Microsoft Office Application Support Experience (Expert)
- Internet Connectivity Support Experience (Expert)
- Advanced Networking Experience
- Experience Administering cloud services
- Windows Server Administration and Support certification.
- Exchange Server Administration and Support certification.
- Minimum 3 years of industry relevant Experience in email/phone/onsite troubleshooting.
- Broad based knowledge of industry standard software products in support of customer environments.
- VMware VCP (VMware Certified Professional) VMware Expert (Understanding VMware Clustering and vSwitches)
- Windows Server, Exchange, and Office 365 (Expert) Must at least have a MCSA Windows Server 2016 or Equivalent Having experience setting up and troubleshooting issues.
- SAN Experience (Expert) Having installed, configured, and troubleshooted.
- Minimum +5 years of Industry Experience in IT, working with Servers in depth and in an IT Support Environment
- Completion of all stated internal and external training as per the individual Personal Development Plan.
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