Minimum Experience:(Mid-size - Large branch) 5-8 years relevant experience, of which 3-5 years business operations management experience.
Experience within the car hire, car dealership, equipment leasing or related industries.
Minimum Qualification:Qualification in relevant field of study (Diploma or equivalent, NQF5).Minimum Requirements:Computer literate with an intermediate level of comfort with Excel and Outlook.A valid, unendorsed drivers license.Essential to Note: The successful candidate must be willing to work overtime/shifts/weekends when required.Job Outputs:Develop, implement and drive a branch strategy and related improvement plans aligned to the greater Operations strategy.Revenue, budget and branch profitability management.Monitor the high-level revenue, costs, profitability, risk and customer service delivery data and metrics, taking corrective and preventive action where required.Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective customer service delivery.Build sustainable customer relationships to ensure retention of customers and growth.Implement and oversee compliance and governance processes and policies to manage risk liability.Seeking, maximizing and leveraging business and growth opportunities.Management of administration, e.g. banking, management reports, fuel etc.SalesManagement and development of staff which includes providing guidance and direction to team members; setting performance standards, measuring performance and providing regular feedback; training; employee relations; recruitment etc.