1010 _Sub-Product Owner-IT Service Desk (Advance)
JorDan Human Resources
- Pretoria, Gauteng
- Permanent
- Full-time
·ITSM (IT Service Management)
·IT Operations Frameworks (E.g., ITIL)
·IT Service Delivery Management
·Project Management
·DevOps
·Agile Methodology
·JIRA & Confluence
·Service Desk Methodology
·Provider / Contract Management â SLAs and KPIs
·Technical experience with Data and Analytics (E.g. QlikView)
·Artificial Intelligence (NLP, ChatBots and Machine Learning)
·Office 365
ADVANTAGEOUS SKILLS REQUIREMENTS:
Information Technology Qualification (Advantageous, but not a pre-requisite) Artificial Intelligence (NLP, ChatBots and Machine Learning)
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
Two years of IT related working experience
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
·Steer and govern IT Service Desk initiatives and projects
·Manage service delivery provider/s to deliver a stable and sustainable level of first level IT supportÂ
·Manage transformation within the IT Service Desk relating to new technologies and refined processes
·Collaborate with department leads, process owners, business partners and application owners to ensure accurate first level IT support is rendered
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