Ticket Agent jobs in South Africa
20 ticket agent jobs found: showing 1 - 20
Customer Retentions Agent
Company: RSAWEB |
solutions. Ticket management. And any other reasonable task Requirements Grade 12 or equivalent. RelevantLocation: Cape Town, Western Cape, South Africa
| Salary: unspecified | Date posted: 10 Sep 2026
Helpdesk Agent - (ct) Sept 2026
Company: The Talent Room |
Our client in CT is hiring a Technical Support Agent. The salary offered is R11 000,00 per month. The Technical... VOIP (Voice over IP). The Technical Support Agent provides support both in person and via various communication channelsLocation: Western Cape, South Africa
| Salary: R11000 per month | Date posted: 08 Sep 2026
German-speaking Technical Support Agent – Cape Town
Company: Datafin |
Support Agent who will be the primary point of contact for customers facing technical issues, with a strong focus... accurate ticket updates. Escalate complex or unresolved issues to product or development teams. Support customersLocation: Cape Town, Western Cape, South Africa
| Salary: unspecified | Date posted: 07 Sep 2026
Helpdesk Agent - (ct) Sept 2026
Company: The Talent Room |
or access point) and occasionally VOIP (Voice over IP). The Technical Support Agent provides support both in person and via... enhancements for optimizations. Team Support: Provide support to Helpdesk Teams by assisting with ticket backlogs whenLocation: Cape Town, Western Cape, South Africa
| Salary: unspecified | Date posted: 07 Sep 2026
Helpdesk Agent - (ct) Sept 2026
Company: The Talent Room |
or access point) and occasionally VOIP (Voice over IP). The Technical Support Agent provides support both in person and via... by assisting with ticket backlogs when required. Adhere to and contribute to internal technical documentation and knowledgebaseLocation: Western Cape, South Africa
| Salary: R11000 per month | Date posted: 07 Sep 2026
Customer Experience Agent - Durbanville, Cape Town - R18,000 - R22,000 Gross Per Month Depending On Experience
Company: The Legends Agency |
Customer Experience Agent - Durbanville, Cape Town - R18,000 - R22,000 gross per month depending on experience... excellence. The Role: Customer Experience Agent. The purpose of the role is to deliver an outstanding customer experienceLocation: Cape Town, Western Cape, South Africa
| Salary: R18000 - 22000 per month | Date posted: 05 Sep 2026
Service Desk Team Lead – 1st Line (cpt Onsite)
Company: Datafin |
and Reporting (20%) - · Analyse and summarize reports on SLA targets. · Trend analysis on root causes and ticket categories... daily. · Publish Repeat Call Analysis weekly. · Review and record Ticket Scoring conformance weekly. · Collate OnsiteLocation: Cape Town, Western Cape, South Africa
| Salary: unspecified | Date posted: 29 Aug 2026
Service Desk Team Lead - 1st Line (cpt Onsite)
Company: Datafin |
and Reporting (20%) – Analyse and summarize reports on SLA targets. Trend analysis on root causes and ticket categories... daily. Publish Repeat Call Analysis weekly. Review and record Ticket Scoring conformance weekly. Collate OnsiteLocation: Cape Town, Western Cape, South Africa
| Salary: unspecified | Date posted: 29 Aug 2026
Fleet Rental Reservations Agent – Airport City Cpt
Company: Service Solutions |
Our client, a leader in the fleet rental industry, is seeking to appoint an Operations Central Reservations Agent... Reservations/ Customer Service Agent experience Booking Management & Sales Support: Efficiently and promptly processes quotationsLocation: Cape Town, Western Cape, South Africa
| Salary: unspecified | Date posted: 28 Aug 2026
Fleet Rental Reservations Agent – Airport City Cpt
Company: Service Solutions |
Our client, a leader in the fleet rental industry, is seeking to appoint an Operations Central Reservations Agent... Reservations/ Customer Service Agent experience Booking Management & Sales Support: Efficiently and promptly processes quotationsLocation: Cape Town, Western Cape, South Africa
| Salary: unspecified | Date posted: 27 Aug 2026
It Support Analyst (servicenow, Power Automate, Azure, Intune) (cpt In-office)
Company: Datafin |
Agent, and similar) as part of day-to-day triage and resolution, not just as optional add-ons. · Critically review... as a starting point rather than a final answer. · Identify repetitive, high-volume, or manual ticket patterns and propose or buildLocation: Cape Town, Western Cape, South Africa
| Salary: unspecified | Date posted: 21 Aug 2026
Service Delivery Director
Company: Klipboard |
an agent. Build a Continual Service Improvement (CSI) engine -a backlog of improvements prioritised by impact on customer... experience, cost and risk. Use data and trend analysis to target the aged-ticket backlog and the biggest drivers of volumeLocation: Johannesburg, Gauteng, South Africa
| Salary: unspecified | Date posted: 20 Aug 2026
It Support Analyst
Company: unknown |
and troubleshooting steps taken. Actively use AI-assisted tools (Microsoft Copilot, ServiceNow AI/Virtual Agent, and similar) as part... a final answer. Identify repetitive, high-volume, or manual ticket patterns and propose or build automations (Power AutomateLocation: Western Cape, South Africa
| Salary: unspecified | Date posted: 19 Aug 2026
Finance Transformation Manager — M-kopa
Company: M-KOPA |
manual reconciliation work, and owning the result end to end. It's a builder's mandate with a finance brief, not an IT ticket... down why two systems disagree on a number. Other weeks you're building an agent that turns a two-day reconciliationLocation: South Africa, South Africa
| Salary: unspecified | Date posted: 13 Aug 2026
Finance Transformation Manager — M-kopa
Company: M-KOPA |
manual reconciliation work, and owning the result end to end. It's a builder's mandate with a finance brief, not an IT ticket... down why two systems disagree on a number. Other weeks you're building an agent that turns a two-day reconciliationLocation: South Africa, South Africa
| Salary: unspecified | Date posted: 12 Aug 2026
Noc Operator - Contract Centre Agent
Company: Bidvest Facilities Management |
or potential faults Investigate possible route cause Include as part of ticket logging process First line trouble shootingLocation: South Africa, South Africa
| Salary: unspecified | Date posted: 12 Aug 2026
Central Reservations Agent – Airport City Cpt
Company: Service Solutions |
Our client, a leader in the fleet rental industry, is seeking to appoint an Operations Central Reservations Agent...: Must have Central Reservations/ Customer Service Agent experience Booking Management & Sales Support: Efficiently and promptlyLocation: Cape Town, Western Cape, South Africa
| Salary: unspecified | Date posted: 04 Aug 2026
It Support Technician
Company: Zeal HR |
-critical environments. They are seeking a proactive and client-focused IT Support Technician / Technical Support Agent... Improvement Maintain accurate technical documentation, ticket notes, knowledge base articles, and implementation guidesLocation: Pretoria, Gauteng, South Africa
| Salary: unspecified | Date posted: 23 Jul 2026
Technical Service Desk Agent
Company: RSAWEB |
resolution of the problem. Ensure internal and external ticket communication is carried out in a professional and timelyLocation: Cape Town, Western Cape, South Africa
| Salary: unspecified | Date posted: 21 Jul 2026
Support Desk Agent
Company: Level Up - Your Talent Partner |
Our client is looking for a customer-focused Support Desk Agent to join their technical support team. This role... fibre and Wi-Fi troubleshooting, ticket logging, customer updates, and escalation to the relevant technical teams