of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It... are met. Familiarize oneself with products and procedures. Providing relevant information to ensure First Call Resolution. Effectively...
technical issues and ensuring that our customers are always satisfied. What you'll do Call Updating - To ensure that all calls... are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls Asset input...
, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center. Drive change and optimization... contact center, which will include daily operations, capacity planning and reporting. Team management. Planning and reporting...
of subordinates and review progress at regular intervals. Implementation of reporting structures for staff (visit schedules, call...
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