forms Quality management/improvement through call evaluations for each agent weekly Provide coaching and feedback to agents... weekly Ensure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT). Set key...
-effective manner. In addition, monitor warehouse and distribution areas for efficiency in operations and capacity. Job Duties..., and distribution processes and procedures Strong problem-solving and organizational skills Excellent communication and interpersonal...
| Salary: R10000 - 12000 per month | Posted: 03 Jun 2024
and taking messages, and sorting and distributing mail. To be successful in this role, you will need excellent written... administrative duties. Answering, forwarding, and screening phone calls. Sorting and distributing mail. Hiring, managing...
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