Remote Customer Engagement Specialist and Marketing Assistant
Remote Recruitment
- Bloemfontein, Free State
- R24,000 per month
- Permanent
- Full-time
- Manage inbound and outbound communication across calls, emails, and social media, effectively converting these interactions into service appointments.
- Provide a warm welcome to booking inquiries and ensure a smooth scheduling process.
- Oversee initial contacts from online bookings to secure further consultation appointments.
- Maintain exemplary customer care from initial contact to final interaction, aiming to provide an outstanding experience at every touchpoint.
- Engage with individuals about their health journeys, providing supportive and informative interactions.
- Utilize and manage CRM systems (e.g., HubSpot) and patient record management (e.g., PracticeHub) efficiently.
- Work collaboratively with the marketing team to assist in campaigns and sales strategies that drive tangible outcomes, including outreach for B2B engagement.
- Excellent communication skills with a keen understanding of brand representation.
- High organizational skills with meticulous attention to detail.
- Independent, self-motivated, and able to initiate and manage tasks effectively.
- A proactive, positive, and approachable attitude, embodying our core values.
- A strong team player who can also perform independently.
- Eager to learn and participate in personal and professional development initiatives.