Claims Team Leader
Danté Personnel Recruitment
- Pretoria, Gauteng
- R35,000-40,000 per month
- Permanent
- Full-time
Short Term and Life ClaimsPRETORIA EAST
R35 000 - R40 000 CTCMinimum requirements:
- Matric
- RE 5 Qualification
- Full FAIS Qualification
- 5 Years of experience in a claims management role within the insurance industry, with demonstrated expertise in handling both short-term and life insurance claims
- Short term claims experience in building insurance and home content insurance
- Thorough understanding of insurance principles, policies, and regulations governing short-term and life insurance claims
- Lead, mentor, and motivate a team of claims professionals handling short-term and life insurance claims
- Provide ongoing coaching, feedback, and performance evaluations to team members to ensure high performance and professional development
- Foster a collaborative and supportive team environment conducive to achieving departmental goals and objectives
- Oversee the end-to-end claims process for both short-term and life insurance claims, ensuring adherence to company policies, procedures, and regulatory requirements
- Review and approve complex or escalated claims, providing guidance and assistance to team members as needed
- Monitor claims metrics and performance indicators to identify trends, address issues, and implement process improvements to enhance efficiency and client satisfaction
- Champion a client-centric approach to claims management, prioritising prompt and empathetic resolution of client inquiries and concerns
- Collaborate with other departments, such as Client Services and Underwriting, to streamline processes and enhance the overall client experience
- Address escalated client complaints or inquiries in a timely and professional manner, striving to exceed client expectations and uphold the company's reputation for excellence
- Facilitate cross-training opportunities to promote versatility and proficiency across different types of claims
- Conduct regular audits and quality reviews of claims files to ensure accuracy, consistency, and compliance with company standards and regulatory requirements
- Identify areas for improvement and implement corrective actions or process enhancements to mitigate risks and strengthen controls
- Collaborate with the Compliance and Legal department to address regulatory inquiries, audits, or investigations related to claims management
Apply via our website
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