Business Analyst

Hire Resolve

Johannesburg, Gauteng
Permanent
Full-time

1 month ago

Job SummaryOur client is urgently in search of an experienced Business Analyst to join their team.Responsibilities:

Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in the design of new functionality; ensure functionality/products satisfy the client requirements.
Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
Prepare details to use case descriptions for the development team to implant the solution's key functionality.
Perform product testing to ensure product quality is maintained.
Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure product satisfaction is maintained.
Provide user training.
Build and maintain strong, long-lasting client relationships.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Prepare SLA or other reports required on client account status.
Provide first-line support to SLA clients.
Collaborate with the development team to create Statements of Work, where required.
Assist with challenging client requests or issue escalations as needed.
Find ways to increase the quality of customer service.

Requirements:

5+ Years of experience
Excellent communicator
Attention to detail.
Able to facilitate client meetings.
Able to create high-quality work products.
Able to conduct detailed analysis using relevant tools.
Excellent problem-solving skills.
Able to deal in a fast pace and high-pressure environment.
Understands the underlying data requirements to operate digital processes.
Experience in developing business cases.

If you meet the above requirements and want to make a career-changing move, email your CV to .Please have a look at our website for other exciting career opportunitiesHire ResolveIT/ComputerRecruiterAboutSpecialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.

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