East Africa Specialist (Retail Sales)

• Handling of safari requests
• Inspire potential clients with knowledge of East African properties and destinations
• Compile attractive, tailor-made itineraries matching client expectations and budgets
• Ensure turnaround time targets are met/exceeded
• Follow sales procedures
• Follow up with clients after a safari for feedback
• Work alongside the Sales Ops consultant throughout the sales and confirmation process
• Collaborate with Guest Services Team to provide best-in-class guest service
• Strive to meet/exceed personal and team KPIs
• Report any issues or errors to your line manager
• Provide proactive support to colleagues in peak or leave times
• Contribute ideas, testing, and feedback to aid continual improvement
• Attend all training provided
• Take a proactive and adaptable approach to learning

• Experience and knowledge of East Africa safaris - at least 5 years experience
• Experience in a retail sales role for an African inbound operator - at least 10 years experience
• Skilled in designing detailed and individualised quotes for itinerary requests
• Excellent sales & customer service and the ability to close a sale and upsell
• Excellent communication skills (written & telephone), a service delivery mindset, and a strong customer service focus
• Target-orientated, and experienced in delivering results in a performance-oriented and fast-paced sales environment
• Strong administration and and organisational skills and great attention to detail with a desire for continuous improvement
• Excellent time management skills with the ability to multi-task and prioritise tasks
• Proactive mindset and can-do attitude

• Working in the Cape Town office Monday - Friday
• Work hours 08:00 - 17:00 with some flexibility
• You will be required to be available after hours and on weekends (i.e. on standby occassionally) when needed
• You will be required to work alternative South African public holidays, for which you may be compensated with time off in lieu
• Overtime may be required during peak periods, for which you may be compensated with time off in lieu
• You will be required to take full responsibility of the 24/7 emergency phone that rotates between consultants for 1 week at a time
• You will be required to travel for work from time to time

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