ABOUT THE COMPANYTelesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. Our origins date back to 1 June 1985, and we have since grown into a group of subsidiaries that includes some of South Africa’s most loved and recognisable brands. We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans. We bring customer focused innovation and service excellence to the financial services industry.We’re an undivided team who believe in leading through technology and pushing past their limits. TIH is owned by BHL (SA) Holdings Limited. BHL has a vast global footprint.JOB PURPOSEProvide administrative support and assistance to internal and external stakeholders. Produce, update, and provide best practice support on a wide range of MS documents, databases, and other departmental systems to support the work of more senior colleagues. Assist with general administration and collation of data as required from time to time.RESPONSIBILITIESData Collection and AnalysisAccurate collation and analysis of information for submission to external parties and audits. Ensure accurate recording of information on any systems used internally or by external parties. Assist in setting up and maintaining administration processes.Operational ComplianceDevelop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.Document ManagementCreate, organise and maintain files containing the correspondence and records of a senior colleague.Client & Customer ManagementHelp manage clients by carrying out standard activities and providing support to others.Stakeholder EngagementEffectively build and maintain relationships with both internal and external stakeholders and partners. Ensure effective service delivery to meet stakeholders needs within specified SLA’s. Provide ad hoc project support within the department.Work Scheduling and AllocationOrganise own work schedule in order to get the job done.Personal Capability BuildingDevelop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.BEHAVIORAL COMPETENCIESEnsures AccountabilityHolds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory informationto effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.Action OrientedTakes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.Optimises Work ProcessesKnows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pursues, explores, and develops ways to ensure own work is as effective as possible within all relevant processes. Shares an analysis of process problems with stakeholders; discusses how to resolve the issue.Customer FocusBuilds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.Balances StakeholdersAnticipates and balances the needs of multiple stakeholders. For example, ensures that own efforts meet the needs and requirements of internal and external stakeholders. Works to identify all relevant issues and satisfy the interests of multiple stakeholders during the decision-making process.CollaboratesBuilds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.Plans and AlignsPlans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.Being ResilientRebounds from setbacks and adversity when facing difficult situations. For example, skilfully handles disruptions, obstacles, and emotional or stressful situations and nevertheless makes steady progress; seeks insight into the situation, reduces tensions, and finds optimal solutions. Swiftly recovers from significant setbacks.SKILLSData Collection and analysisWork independently and provide technical guidance when required on how to analyse data trends for use in reports to help guide decision making.Data ManagementWith guidance, acquire, organise, protect and process data to fulfil business objectives accurately.Planning and OrganisingWork independently and provide technical guidance when required on how to plan, organise, prioritise and oversee activities to efficiently meet business objectives.Review and ReportingWith guidance, review and create relevant, lucid and effective reports.Policy and proceduresWork independently and provide technical guidance when required on how to develop, monitor, interpret and understand policies and procedures, while making sure they match organisational strategies and objectives. Financial Authority Policy and Any Governance Related PoliciesVerbal and Written CommunicationUses clear and effective verbal communications skills with guidance to express ideas, request actions and formulate plans or policies.Action PlanningDevelop appropriate plans or perform necessary actions with guidance, based on recommendations and requirements.Computer skillsSupport business processes independently by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed. Intermediates excel and computer literacy., Microsoft Office Suite, Customer Management Systems, Tracking systems, Financial SystemsEDUCATIONGeneral Education
Grade 12/ SAQA Accredited Equivalent (Essential)
Diploma or Degree in the Company Secretarial field (Advantageous)
EXPERIENCEGeneral Experience
2 or more years' experience in an administrative role dealing with company secretarial duties (Essential)
2 or more years' experience in facilitating amendments to company profile with CIPC and engaging with Auditors (Essential)
General administration services and data collation experience(Essential)