Retail Operations Manager
Armstrong Appointments
- Richards Bay, KwaZulu-Natal
- Permanent
- Full-time
- Negotiate and secure profitable contracts.
- Handle CCMA Cases
- Multiple regions / site management portfolio
- Ability to enhance current operations while turnaround failing businesses into high-performing avenues.
- Lead companies into new markets segments.
- Brand awareness and engagement
- Introducing profit-driven initiatives that establish new revenue streams.
- Building a self-reliant network of franchisees that support each others successes and under-performing gaps, and to collaborate across all levels culturally and nationally.
- Established standardization of key supplier, contractor and costing specification model for all national food brands.
- Rollouts to include promotional strategies, new operational manuals, operations standards inspection audits, food training program for franchisees.
- All of which accelerate brand awareness, sales and category profitability.
- Focused on customer service excellence.
- Franchisee KPI achievement
- Brand compliance
- Staff recruitment and training
- Launching stores and site selections
- Ensured franchises achieve optimal GP margins by implementing turnaround strategies, improve existing processes, renegotiate supplier contracts, facilitate forums/regional meetings, and deliver sales-focused short-term strategies.
- Back-end areas include P&L, marketing, promotions, product development, visual merchandising, national inventory management, Health & Safety, audits, legislative inspections, brand development and competitor analytic review.
- Leading the launch, opening, management and optimization retail outlet conversions
- Inspections/Audits Software, Retail Checklist, Auditing & Online Training Programs rolled out nationally in all sites.
- Oversee all franchisees with focus on evaluating performance, driving product innovation, preparing annual regional sales budgets and brand management activities.
- Operations advisor on key financial and operational areas such as merchandising, minimizing expenses, planograms, store layout planning, driving sales, margin improvements, poor store turnarounds, maintenance standards, procurement and marketing.
- Position related tertiary qualification required.
- Min 5-7 years experience in a Regional / Area / Operations Manager role
- Min 5-7 years experience in Franchisee / Fuel / Retail Operations
- Drivers license
- Available to travel between sites & regions
- Computer literate (MS Office & Google Suite)
- Point of Sales / Arch / Winbranch / AURA / GAAP experience (adv)
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