Outbound Client Relations Consultant (Medical)

Pillangó Placements

Durban, KwaZulu-Natal
R20,000 per month
Permanent
Full-time

25 days ago

Job Summary In this pivotal role, you serve as a facilitator between the client and the bureau to ensure fast and sustained conversion of sales to satisfied clients.Duties will include:

Act as the primary point of contact for clients throughout the onboarding process
Guide clients through the adoption of the bureau service
On-board and train bureau clients on products and processes through a combination of face-to-face, telephonic and digital channels
Develop strong and trusted relationships with providers and unlock value proposition through continuous high value interactions with them, supported by actionable insights
Proactively identify client needs and recommend solutions to optimise our value proposition
Update onboarding resources and maintain detailed records of all client interactions
Collaborate with internal and external stakeholders to ensure a seamless onboarding experience and mutually beneficial customer journey
Manage retention and growth of allocated portfolio in order to maintain its profitability

Job Requirements

Possess in-depth knowledge of the medical services claims industry and healthcare coding systems
Understand processes and systems used in the execution of practice management in the medical industry
Enthusiasm to stay updated with industry developments and emerging trends in the healthcare sector
Proficient in Ms Excel, Word, Powerpoint or the Google Workspace alternative
Excellent communication and people skills (verbal and written)
Effective time management and organisational skills to prioritise tasks and meet deadlines
Analysis and problem solving skills
Proficiency in English, and at least one other official language

Qualifications and Experience

National Senior Certificate (Matric), tertiary qualification preferred
4+ years experience in a client service role, within the healthcare and/or information technology sectors
A minimum of 3 years of coding experience in the medical billing industry, showcasing an understanding of coding practices and industry standards
2+ years training clients on software products
2+ years upselling products and services to existing clients
2+ years building strong and trusted business-level relationships with clients
Experience working on at least 3 PMA’s (Practice Management Applications), demonstrating a versatile and comprehensive understanding of various systems
A proven track record of navigating and optimising billing processes within the healthcare industry, with a keen eye for detail and compliance with coding and billing standards and regulations

NOTE: We ONLY accept online applications. We do not consider direct applications via Whatsapp or email.The final remuneration package offered by the employer will be determined based on market standards, considering the candidate's qualifications, skills, and level of experience. The employer retains the prerogative to provide a remuneration package that aligns with industry norms and the specific attributes of the selected candidate.Pillango PlacementsRecruiter

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