Operations Director (SA)
Kura
- Durban, KwaZulu-Natal
- Permanent
- Full-time
- Deliver operational KPIs to ensure contractual obligations are met.
- Ensure internal revenue budget targets and revenue growth targets are exceeded through accurate forecasting, analysing, and reporting on financial performance and identifying areas for growth.
- Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction
- Lead, develop, motivate, and coach Operations and Team Managers enabling them to lead and manage their Team Managers and Advisors to deliver a superior level of service.
- Partner with HR to analyse Employee Satisfaction feedback and develop strategic plans to maximise engagement across the business by building a fun and rewarding environment.
- Create and maintain a strong performance driven working environment.
- Work with Operations Leadership and Functional Support teams to prepare and present monthly and quarterly client business reviews and KURA executive reports.
- At least 5 years’ experience in contact centre operational management and strategic planning with a proven track record of achievement.
- Effective leadership and management of people, building and developing teams with a strong focus on coaching and improvement.
- Organises and manages time effectively to meet commitments.
- Can recognise the root cause of a problem and makes proactive interventions.
- Ability to recruit and build dynamic and highly performing teams.
- Commercial awareness and financial management.
- Thorough understanding of resource optimisation and delivery.
- Excellent client relationship management.
- Experience of managing multiple projects and varying team sizes
- Email us: ksarecruitment@wearekura.co.za