Account Manager

• To actively resolve all client queries that have been escalated within a reasonable timeframe and to actively identify leads for respective Sector Heads.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services Metrofile provides.
• Engages with clients on a regular basis to maintain sound relationships.
• Acts as primary contact between clients and Metrofile for purposes of:

• negotiating prices within the parameters of the Authority Framework.
• providing customized solutions.
• problem/issue resolution.
• Stays abreast of and informs the Sales Manager/ Sector Head of changing market and competitor trends.
• Maintains a current and updated database on all clients in own portfolio.
• Keeps informed of legislative requirements pertaining to document & records management.
• Ensures effective classification of client information to ensure fast and accurate retrieval.
• Ensures effective management of documentation and records as defined within the customer's document retention strategy by informing customers of past due dates.
• Compiles and reports on boxes past due on a quarterly basis.
• Develop Account Plans as agreed with Sales Manager/ Sector Head for the allocated Portfolio in order to leverage new opportunities and ensure customer retention.
• Reports sales and service statistics to the Sales & Service Manager/ Sector Head on a weekly basis.
• Ensures that the service offering provided satisfies customers' needs and identifies leads across their allocated Sector Heads within their Portfolios.
• Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicates concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients' portfolios data integrity is accurately maintained.
• Assists with preparing and presenting business proposals to both existing and new potential customers
• Maintains close relationships with the Sector Head in order to capitalize on opportunities identified.
• Ensures effective management of documentation and records as defined within the customer's document retention strategy by informing customers of past due dates.
• Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

• B Degree or related 3 year Degree in Sales/Marketing/Retail Management.
• At least 3 years' experience in a sales/business development role preferably in Information Services/ Warehousing/ Logistics or similar environment.
• Postgraduate qualification is business administration will be highly advantageous.
• Account management experience in document management and archival related or similar industry sales will be preferable.
• Must have business to business (B2B) experience.
• Must have excellent track record in delivering high level sales presentations.
• Must have excellent track record in meeting and exceeding monthly, quarterly and annual sales targets.
• Must have excellent communication and interpersonal skills.
• Must have a flair and drive for sales.
• Must hardworking and solutions driven.
• Must be a team player.
• Must have business acumen and be able to communicate with senior to top management levels.
• Must be prepared to travel between sites/clients.
• Must be highly computer literate.
• Demonstrate excellent organizational skills.
• Must have experience in tender document preparation.
• Must have own vehicle and valid driver's license.

Tower Group