BUSINESS ANALYST

CA Support

Paarl, Western Cape
Permanent
Full-time

1 month ago

Our client is the leading commission management platform for financial advisers in South Africa. They are offering an exciting career opportunity for a BUSINESS ANALYST who can ensure that new customer onboardings are executed timeously and accurately. Along with assisting new client with onboarding, you will use your out-of-the-box thinking skills to help improve and standardize business processes.POSITION INFO:
RESPONSIBILITIES:

Manage new client pipelines and implementation schedules
Conduct consultations with new clients to understand their business requirements
Document and scope business requirements to align with the system
Brief internal team on the implementation scope
Develop/build ad hoc reports/data insights to address client needs
Analyse and standardise any new business requirements from existing clients and implement changes as required
Client dispute resolution
Collate and process data from various external sources
Data analysis and standardisation
Post-implementation client training and support
Post-implementation consultations, training and support with internal team members
Project planning, management and task assignment
Identify, develop and implement improvement strategies of onboarding processes
Onboard and train new team members
Setup team goals and KPI's to align with overall company strategies
Ensure alignment of individual team member output with team goals
Continuous monitoring of goals/KPI's
Testing of new product features
Work closely with users and BA team to propose and design the scope of new product features.
Provide internal training
Identify opportunities to drive product refinements to continuously enhance the customer experience.

EDUCATION AND SKILLS:

Bachelor’s degree or higher in

, or related field (required) * CA(SA) will be a distinct advantage.

Minimum 5 years’ working experience in an accounting position (required)
Working experience in the South African financial services/

industry (preferable) * Experience using online software tools will be highly advantageous

Proven experience working with large datasets and pattern identification.
Advanced knowledge of Excel

ATTRIBUTES:

Analytical thinking and problem-solving
Highly adaptable to a variety of software, tools, and programs
Hungry, resilient, and motivated to succeed
Self-motivated and proactive, yet a team player
Detail-orientated and capable of delivering a high level of accuracy
Organizational and administrative skills
Excellent written and verbal communication skills (English and Afrikaans)

OPPORTUNITY AND COMPENSATION:

Market-related salary, negotiable
A chance to develop to senior account manager and beyond.
Hybrid working condition.
Be part of something great!

TO APPLY OR RECEIVE MORE INFORMATION, PLEASE: * Click on the "Apply" button or

Apply online at

We thank all candidates for their interest and advise that only those under consideration will be contacted.Similar jobs you might be interested in:Location: Cape Town
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