Director: Technological Enablement
1-grid
- Cape Town, Western Cape
- Permanent
- Full-time
- Oversee and manage the day-to-day operations of the development team, sysadmin team, and advanced technical support team, assess current operations and evaluate areas for improvement across the customer life cycle.
- Develop and implement strategic plans to achieve departmental goals and objectives.
- Establish and maintain clear metrics for measuring team performance and progress.
- Hold team members accountable for meeting quality and quantity standards, as well as deadlines. Resolve and escalate issues, conflicts and misalignment within the teams as needed.
- Provide guidance and support to team members, fostering a collaborative and productive work environment.
- Collaborate with other departments to ensure alignment of technical operations with overall business objectives.
- Infrastructure and scalability: Identify areas for process improvement and implement solutions to enhance efficiency and effectiveness, as well as managing and optimising infrastructure.
- Stay current with industry trends and best practices to continuously improve team performance and capabilities. Identifies new technology solutions and works closely with business owner to forecast future needs.
- Disaster Recovery and Business Continuity: Develop and implement disaster recovery and business continuity plans. These plans minimize downtime during crises and safeguard data integrity. Being prepared for the unexpected is essential.
- Equipment life cycle management: ensuring the decommissioning and disposal of outdated and obsolete equipment.
- Ensures that infrastructure service platforms and/or software are efficiently utilised, the cost to operate and support the platforms aligns with business expectations and that all regulatory and compliance requirements for all platforms.
- Partner with different lines of Business and Channels to deliver an integrated roadmap for the delivery of automation capabilities on projects.
- Have input and oversight of product strategy and its alignment to overall business strategy, monitor product performance against technological advancements, customer needs and market trends.
- Security and Risk Management: Implement and oversee security best practices to safeguard company assets and data.
- Vendor Relationships: Manage vendor relationships to ensure optimal performance and alignment with organizational objectives.
- Bachelor's degree in computer science, engineering, or a related field (Master's degree preferred).
- Proven experience of at least 5 years in a technical operations management role, preferably in a fast-paced tech environment.
- Strong leadership and communication skills, with the ability to motivate and inspire team members.
- Exceptional organizational and time management skills, with a keen attention to detail.
- Proficiency in project management methodologies and tools.
- Solid understanding of software development lifecycle and infrastructure management.
- Ability to thrive in a dynamic and challenging work environment.
- Experience working with cross-functional teams and managing stakeholder expectations.
- Familiarity with agile methodologies and continuous improvement processes.
- Certification in project management (e.g., PMP, PRINCE2, PMBOK) is a plus.
- Competitive salary and benefits package.
- Collaborative and inclusive work culture.