International Quality Assessor
Ignition Group
- Cape Town, Western Cape
- Permanent
- Full-time
- Daily Monitoring via telephonic call assessments of sales/non-sales calls from agents
- Ensuring that the sales agents comply with sales policies and procedures.
- Facilitate risk management in terms of identifying issues where misleading and possible claims against the company arise
- Eliminate cancellations and returns/escalations by providing accurate and relevant feedback to relevant stakeholders.
- Confirmation of compliance requirements per client business rules.
- You have a Matric and/or tertiary qualification?
- Are you willing to work flexible shifts, dependent on operational requirements?
- Do you have QA /call centre experience /admin experience?
- Are you as fanatical about attention to detail as we are?
- Target and results-driven, excellent communicator (English) and listener, good time management and patience – does this sound like you?