Field Service Engineer
Honeywell
- Johannesburg, Gauteng
- Permanent
- Full-time
- Provide technical support and expertise for our solutions in Projects and Services agreements
- Troubleshoot and resolve technical issues for our customers
- Collaborate with cross-functional teams to ensure successful implementation of our solutions
- Conduct training sessions for customers and mentor/ coach field service engineers
- Stay updated with industry trends and advancements, and provide recommendations for improvement
- Work with the Sales team to drive additional orders and develop / capitalize on business opportunities.
- Bachelor's degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics or Equivalent work experience
- Minimum of 6 years of proven experience in field service engineering, with a focus on complex technical solutions
- Strong technical knowledge and expertise in one or more of the relevant technologies below:
- Honeywell Experion (DCS)/ Safety Manager (ESD)/ Honeywell QCS or PMD (Pulp and Paper)/ SCADA
- Excellent problem-solving and troubleshooting skills
- Availability to travel to customers within South Africa and Sub-Saharan Africa
- Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
- Strong customer focus and ability to build and maintain relationships
- Strong leadership, mentoring, negotiation and conflict management skills.
- Continuous learning mindset and willingness to stay updated with industry advancements
- Results-oriented approach and ability to drive projects to successful completion
- Strong problem-solving and analytical abilities
- Broad knowledge of Honeywell products and their applications thereof.
- Honeywell service applications. (Applicable CRM and SAP)
- Category: Customer Experience
- Location: Allendale, Magwa Crescent, Waterfall City, Midrand, Johannesburg ZAF
- Nonexempt