German speaking Customer Support Consultant job – Competitive salary + benefits – Cape Town, South Africa

• Providing telephonic and ticket support to clients on utilising our software
• Ensuring that customer service levels are maintained at a high standard
• Working closely with their Implementations Team to ensure a seamless transition of client accounts to support
• Training hoteliers in using software to their best advantage on all possible touch points
• Ensuring your required KPI's and contact points are maintained at the required daily level. This includes maintaining customer support SLAs
• Proactively calling hoteliers to convince them of the added value of our additional paid features
• Fun & productive collaboration with their other teams, specifically your German teammates
• Occasionally assisting in creating video & written content to teach our hoteliers in all possible topics so they can use the software in the most self-sufficient way

• Speaks German on a native level
• Experience providing customer support in technical environment
• Hotel (front-desk/reservations) / and or hospitality experience ( advantageous)
• Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
• Patient and empathetic towards others, but naturally able to lead a conversation, deal with clients on different levels
• Self-motivated & ability to deliver under pressure
• A proactive team player
• Organised and great eye for detail
• Passionate about tech and software and not afraid to upsell

• Working in a vibrant international fast-growing company
• Unlimited learning & growth potential
• Your ideas and performance making a big difference in their organisation and the global hotel industry
• Work hard, Play hard mentality. They love celebrating successes together!
• Employee Equity Scheme
• Annual Hotel Experience
• Friday lunches are on them
• Annual salary increases
• Training & Development opportunities

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