Forklift Workshop Manager
BuzzBlock
- Germiston, Gauteng
- R35,000 per month
- Permanent
- Full-time
Manage staff time and attendance, productivity and efficiency
Supervise and coach staff to provide a customer focused environment
Ensure that staff adheres to dress code and PPE requirements
Identify training and staff development needs
Conduct staff performance management reviews/appraisals as required
Conduct frequent staff meetings and feedback sessions
Workshop Operations, Capacity Planning and Work in Progress (WIP)
Conduct daily WIP planning
Monitor and manage workshop productivity and efficiency
Interact daily with the Service Advisors and Parts department to ensure parts availability for scheduled services
Ensure all vehicles are serviced in line with OE service schedules and OE requirementsEnsure that workshop operations run smooth and that workshop resources are optimally utilised
Customer Service Levels
Ensure internal and external customers are kept up to date with their vehicle progress at all times
Customer complaints to be resolved timeously
Workshop Administration
Ensure 100% accurate Embrace data input e.g. hour readings, job start and end dates, correct fault codes and correct job types
Ensure all administration SOP's are adhered to
Ensure accurate costing and closing of job card
Ensure that all required documents are attached to the job cards, manually as well as electronically
Ensure that job cards are sent to Isando filing room via monthly handover schedule
Ensure quotations from preferred suppliers for outsource and outwork jobs are requested, received and processed on time
Sign off job cards in line with the requirements
Ensure that all recovery billing is noted and invoiced to external customers
Reports
Pull open job card report daily and investigate and ensure that only WIP job cards are open.
Report to management on any WIP
Pull open purchase order report daily and investigate and ensure that only WIP orders are open
Submit all required reports to management at the agreed times
Asset Management
Manage and maintain all company assets
Report any losses or damage to company assets to management
Asset disposal must be requested in line with the SOP and authority schedules
Recoveries and Warranty ClaimsEnsure that correct recoveries and warranty processes are followed
Financials/Budget
Manage the workshops in a cost effective manner and in line with workshop budgets
Report as requested on profit and loss statement
Quality Standards
Ensure the workshop has the correct tools and equipment for the job on hand
Conduct frequent spot checks to ensure the required service standards are metGeneralMaintain professional conduct
Assist in relevant operations/operational functions as required
Ensure dress code is in accordance with company Standard Operating Procedures
Maintain housekeeping standards on a daily basis
Ensure standards of Health and Safety are maintained
Apprentice Program
Manage the apprentice programme for all workshops nationallyMinimum Requirements:Grade 12
3-5 years' Previous Workshop Management experienceSkills Required:Able to apply business principles and processes applicable to own work area/environment under general supervision
Superior verbal and written communication skills
Ability to articulate – to relay information back and forth
Able to motivate the team to achieve the best resultsPersonal Attributes:Ability to work under pressure
Sense of urgency
Team playerReliable
Detailed orientated
ProactiveKnowledge:Knowledge of workshop environment is essential
Knowledge of booking processes to and from the workshop
Good customer liaison knowledge
Supervisory skills and knowledgeRemuneration Package:
- R35 000 CTC Per Month Depending on Experience/Qualifications and work history.
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